Terms & Conditions

pupsandkitties.in, owned by The Pet Co., founded by Chiranjit Karmakar, with all the details you've provided:

Terms & Conditions – pupsandkitties.in
Last Updated: 01 Aug 2025

Welcome to pupsandkitties.in, an online pet supply store proudly owned and operated by The Pet Co., founded by Chiranjit Karmakar. By accessing or using our website, you agree to be bound by the following Terms and Conditions. Please read them carefully before using our services.

1. Company Details

The Pet Co.
77, P. Majumder Road, Haltu, Kolkata – 700078, India
Email: pupsandkitties02@gmail.com

2. Use of the Website

By accessing pupsandkitties.in, you confirm that you are at least 18 years of age or accessing the site under the supervision of a parent or legal guardian. You agree to use the website only for lawful purposes and in accordance with Indian laws.

3. Products and Pricing

We sell authentic, branded pet food and accessories at the best possible prices. All product descriptions and prices are subject to change without prior notice. While we strive to ensure accuracy, errors may occur, and The Pet Co. reserves the right to correct any inaccuracies or omissions.

4. Order Acceptance & Payment

• All orders are subject to availability and confirmation.

• Payments are securely processed through Razorpay.

• Once an order is placed and payment is confirmed, we will begin processing the order.

• We reserve the right to cancel or refuse service to anyone for any reason at any time.

5. Shipping & Delivery

We deliver across India using our logistics partners Shiprocket and Envia. Delivery timelines may vary based on location, courier capacity, or unforeseen delays. Shipping details will be shared once the order is dispatched.

6. Returns & Refunds

Please refer to our Refund Policy page for detailed terms regarding returns, exchanges, and refund eligibility. Note that we do not offer refunds for products once successfully delivered, unless found defective or damaged upon arrival.

7. User Data & Privacy

We do not share, sell, or disclose any customer data to third parties. All data collected during your interaction with our site is used solely for order processing, delivery, and communication.

For more, please read our full Privacy Policy.

8. Limitation of Liability

The Pet Co. shall not be liable for any indirect, incidental, or consequential damages that may result from the use or inability to use our website or products. All products are provided “as-is” without warranties unless explicitly mentioned.

9. Intellectual Property

All content, images, product names, and branding on this website are the property of The Pet Co. Any unauthorized use or reproduction is strictly prohibited.

10. Jurisdiction & Governing Law

All transactions and disputes are subject to the jurisdiction of Kolkata, West Bengal, India. This agreement shall be governed by and construed in accordance with the applicable laws of India.

11. Modifications

The Pet Co. reserves the right to modify these Terms & Conditions at any time. Any changes will be posted on this page with a revised date. Continued use of the site indicates your acceptance of the updated terms.

12. Contact Information

For any queries related to these Terms & Conditions, please contact us at:

Email: pupsandkitties02@gmail.com
Business Address: 77, P. Majumder Road, Haltu, Kolkata – 700078

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