📦 Shipping Policy – pupsandkitties.in

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Welcome to pupsandkitties.in, the official online pet store of The Pet Co., founded by Chiranjit Karmakar and located at 77, Paresh Majumder Road, Haltu, Kolkata – 700078. We specialize in fast, reliable shipping of pet products and accessories across India. This policy explains how we process, dispatch, and deliver your orders.

✅ Order Processing

• Orders are only processed after full payment confirmation through our secure gateway partner, Razorpay.

• We do not offer Cash on Delivery (COD) at this time.

• Orders placed with incomplete, fake, or incorrect contact details (name, address, or mobile number) will be flagged and cancelled.

• If any customer is found intentionally misusing the website or placing fraudulent orders repeatedly, legal action may be taken under Indian cyber and business laws.

🚚 Shipping & Courier Partners

We work with trusted logistics providers to ensure smooth delivery:

• Shiprocket – For flexible courier options & reliable tracking

• Envia – For faster, optimized shipping routes

All orders are dispatched with live tracking updates sent via SMS or email after shipment.

📍 Delivery Zones & Timelines

We currently ship pan-India, including major metro cities, towns, and remote areas.

🏠 Local Deliveries (Within 10–15 km of Our Location – Kolkata):

• Priority Delivery service is available for local buyers.

• Orders are generally delivered within 24 to 48 business hours of dispatch.

🇮🇳 National Deliveries (Rest of India):

• Standard delivery time is 5 to 7 business days.

• Rural or remote areas may experience slight delays depending on courier availability.

Note: Orders placed after 5:00 PM IST or on public holidays are processed on the next working day.

🎉 Delays During Festivals or Unavoidable Events

We aim to deliver every order on time, but there might be occasional delays due to:

• Festive season surges

• Weather conditions

• Road blockages, strikes, or transport disruptions

• Courier partner delays

We appreciate your patience during such periods and will keep you updated proactively.

🛡️ Fake Orders & Legal Warning

The Pet Co. has zero tolerance for:

• Repeated fake orders

• Misuse of discount codes, offers, or multiple fake addresses

• Attempts to defraud the delivery system or courier

If such actions are detected, we may:

• Blacklist the user’s account

• Cancel all future orders

• Take legal action under the Information Technology Act (India), IPC, and related commercial laws

❗ Undeliverable Orders

If our courier partners are unable to reach you after multiple attempts due to:

• Invalid address or unreachable number

• Unavailability of the recipient

• Refusal to accept a prepaid order

Then the order will be marked “undeliverable”, and may be returned to us. In such cases, a reshipping fee may apply.

📬 Contact Us for Shipping Support

If you have any concerns about your order’s shipping status, delays, or updates, feel free to contact our support team:

The Pet Co.
📍 Paresh Majumder Road, Haltu, Kolkata – 700078
📧 Email: pupsandkitties02@gmail.com

🐶 We Deliver With Love — Fast & Safe!

At pupsandkitties.in, we understand how important your pets are to you. That's why we ensure every order — from puppy toys to cat accessories — is packed with care and delivered with urgency. Thank you for shopping with Pups & Kitties (The Pet Co.)!