Privacy Policy

Privacy Policy – pupsandkitties.in
Last Updated: 01 Aug, 2025

Welcome to pupsandkitties.in, the official online pet store of The Pet Co., founded by Chiranjit Karmakar. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you browse or shop on our website.

1. Who We Are
The Pet Co. is a pet supplies company based in India, committed to delivering authentic, branded pet food at the best price. We operate solely within Indian territory, with all transactions subject to Kolkata jurisdiction.

Business Address:
77, Paresh Majumder Road, Haltu, Kolkata – 700078
Website: https://pupsandkitties.in

2. Information We Collect
When you interact with pupsandkitties.in, we may collect the following information:

Name

Mobile Number

Email Address

Shipping & Billing Address

Order Details and Purchase History

Payment Information (collected securely via Razorpay)

IP Address & Device Information (used for security and analytics)

3. How We Use Your Information
We use your data to:

Process and deliver your pet food orders

Communicate order updates and tracking information

Provide customer support and respond to your queries

Improve our website experience and product offerings

Comply with Indian legal and regulatory requirements

4. Payment & Delivery Partners
All payments are securely processed through Razorpay.
Orders are shipped via trusted logistics partners including Shiprocket and Envia. Your delivery details are shared only with these partners to fulfill your order.

5. Data Protection & Security
We implement strict security measures to protect your personal information. Your payment data is never stored on our servers and is encrypted during transmission.

6. No Data Sharing Policy
We do not sell, rent, or share your personal information with any third parties, marketers, or advertisers. Your privacy is fully respected.

7. Legal Compliance
Our website and business practices are fully compliant with applicable Indian laws, including the Digital Personal Data Protection Act (DPDPA), 2023.

All sales, legal matters, or disputes are subject exclusively to the jurisdiction of Kolkata, West Bengal.

8. Cookies & Tracking Technologies
We may use cookies and similar tools to improve user experience, track site traffic, and display relevant content. You can disable cookies through your browser settings.

9. Your Rights
As a user of pupsandkitties.in, you have the right to:

Access and review your personal data

Request corrections or deletion of your data

Opt out of any non-essential communication

To exercise these rights, contact us using the details below.

10. Contact Us
For any privacy-related questions, please reach out:

The Pet Co.
77, Paresh Majumder Road, Haltu, Kolkata – 700078
Email: pupsandkitties02@gmail.com

Thank you for trusting Pups & Kitties – Your Pet’s Favorite Store!